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Operating Hours:
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8:00 AM - 5:00 PM After 5:00pm time and a half
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Operating Days:
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Monday -
Friday (Holidays Observed)
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Business Rates:
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On-Site -
Diagnostic Service
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$110.00 P/H
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10% COD Disc.
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On-Site - Standard
Technical Support
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$110.00 P/H
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Labor only
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On-Site - Network
Technical Support
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$110.00 P/H
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~ Turn-Around is 1
to 2 business days
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Residential Rate:
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On-Site -
Diagnostic / Repair
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$99.00 P/H
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~ COD only
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Please call us for Service Plan
rates. They are not posted here.
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Service Areas:
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Hillsborough County, Clearwater
and Pinellas
County's
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Travel Charge--Pasco, Bradenton, Lake, Polk
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Computeropathy
Specialists reserves the right to provide technical
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services to customers
located outside the service area.
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Response Time:
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Computeropathy
Specialists reserves the right to respond as follows: ~
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~ First come, first
served basis
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~ Pre-scheduled
on-site visits
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~ Re-scheduling at
Computeropathy Specialist's discretion
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Computeropathy
Specialists considers Voice Mail, Email and Website
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Requests valid
communication channels, customers
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requiring immediate
service should contact and receive
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acknowledgment from a
Computeropathy Specialists representative.
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Communications Channels
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Main Phone Line:
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~ (813) 985 - 1408
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Support Email:
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~ support@Computeropathy.com
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Inquiries:
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~ customerservice@Computeropathy.com
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Website Address:
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~ http://www.Computeropathy.com
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Web Request:
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~
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Web Comments:
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~ http://www.Computeropathy.com/contact.htm
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Support Areas Descriptions
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PC's & Servers:
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Support is limited
to Windows based machines.
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Printers:
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Support is limited .
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Software:
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Support is limited
by vendor's technical support.
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Network Devices:
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Support is limited
by vendor's technical support.
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Other Devices:
|
Computeropathy
Specialists reserves the right to provide support.
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Warranty for new computers sold by
Computeropathy Specialists LLC. is by
manufactures warranty..
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Warranty on Parts carry Manufactures
Warranty
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PC's & Servers
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Only valid &
applicable as per description
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30 Days
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Printers
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Only valid &
applicable as per description
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30 Days
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Software
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Only valid &
applicable as per description
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7 Days
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Network Devices
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Only valid &
applicable as per description
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7 Days
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Other Devices
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No Warranty -
Qualifies as service call
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0 Days
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Parts Warranty - Details
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Products sold by Computeropathy Specialists and installed by
Computeropathy Specialists
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Limited *
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Products sold by Computeropathy Specialists and installed by
customer
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Limited *
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Products bought by customer and installed by Computeropathy
Specialists
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No warranty
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Damaged products due to customer abuse or miss-use
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No warranty
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Lost and damaged products directly from manufacturer
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No warranty
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Computeropathy Specialists will provide warranty on parts
that have been integrated by Computeropathy Specialists and fail during the "Warranty" period, the prior
statement is only valid if customer contacts and receives acknowledgment
from Computeropathy Specialists in regards to part/product in
question.
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Service
call rates apply to resolve warranty issues.
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* Only valid if Computeropathy Specialists is able to
determine good working condition either visually or by performing a
functionality test within the specified warranty period. If
requested, a functionality test qualifies as a service call.
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Computeropathy Specialists aims to provide high quality parts
and professional services at affordable prices. It is in
Computeropathy Specialist's best interest to deploy reliable
systems. Returning customers, the result of our integrity.
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No Charge Re-Calls
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A Service Call may qualify as a Re-Call if the customer lets
Computeropathy Specialists know about the issue within 7 business days,
from the first initial service call, this issue needs to be directly
related to the parts or labor in question to be considered a No Charge
Re-Call; Otherwise the Service Call will remain billable.
A Service
Call may become a Re-Call if the technician is able to isolate a problem
and determine the issue as being directly related to previously performed
labor and/or product integration within the "Warranty on Parts &
Labor" period.
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General
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While Computeropathy Specialists LLC. is
committed to provide affordable and reliable products and services and in
reference to technology integrations and network upgrades or projects, it
is ultimately the customer's decision to allow a process to begin.
Computeropathy Specialists may not be held responsible for hardware
and/or software compatibility issues encountered during the integration
or deployment period or project duration. Computeropathy
Specialists will not be able to identify all project-delaying or stopping
factors, this is due to the complexity of, once again, hardware and
software compatibility aspects.
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Maintenance Plans
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